General Terms and Conditions of Service

Last updated : 11/09/2011

1. General Information

DEE Paris Transfer is a private passenger transport company, specializing in premium transfers in Paris and the ÃŽle-de-France region.

  • Registered Office: 10, rue Germain Pilon, 75018 Paris, France

  • Registration Number (SIREN): 817 420 789

  • VAT Number: Not applicable (not subject to VAT)

  • Email: info@deeparistransfer.com

  • Phone: +33 7 69 35 94 94

Since its creation in 2011, DEE Paris Transfer has provided clients with private transport solutions combining comfort, safety, and professionalism. The company relies on a network of experienced drivers and a support team to ensure impeccable service quality.

2. Products and Services

DEE Paris Transfer offers a range of private chauffeur-driven transport services for both local and international clients.

Nature of Services:

  • Transfers to and from Paris airports and train stations

  • Provision of vehicles with driver for a specified duration

  • Long-distance transfers within France and abroad

  • Specific services for professional events, weddings, conferences, or sightseeing tours

Quality Commitment:

  • Comfortable, modern, and regularly maintained vehicles

  • Professional, courteous, and experienced drivers

  • Additional services at no extra cost: child seat, booster seat, air conditioning, and luggage assistance

Pricing:
 Prices are determined based on:

  • Distance traveled (in kilometers)

  • Duration of the trip and traffic conditions

  • Location, date, and time of the service

  • Specific services requested

Base Pricing Example: from €60, amount variable according to the above criteria. Prices include VAT. A personalized quote can be provided upon request.

3. Booking and Cancellation

Minimum Booking Time:
 Reservations must be made at least 3 hours in advance. For urgent requests, please contact us directly via WhatsApp or phone.

Cancellation:
 Free cancellation up to 12 hours before the service.

For cancellations less than 12 hours before the scheduled time, or in case of no-show, the full booking amount will be charged.

Refund Procedure:
 Eligible refunds will be processed within 15 to 20 business days from validation, using the same payment method used for the booking.

  • Important: If payment was made by card, only 85% of the booking amount will be refunded to account for bank fees.

4. Delays and Waiting Time

For airport arrivals, your driver will wait for 1 hour from the time of landing at no additional cost.
 After that, waiting charges will apply at a rate of €0.77 per minute.

5. Payment Terms

Payments can be made by:

  • Credit Card: Major cards accepted (Visa, MasterCard, etc.). Payment can be made online at the time of booking or directly to the driver at the end of the service.

  • Cash: Paid directly to the driver at the end of the service.

Payment is due at the time of booking or immediately after the service, unless otherwise agreed. An invoice can be provided upon request.

6. Insurance

DEE Paris Transfer has professional liability insurance in accordance with French law, covering passengers and third parties during the provision of its services.

7. Liability and Force Majeure

DEE Paris Transfer cannot be held liable for delays, cancellations, or incidents caused by external factors beyond its control, including:

  • Traffic conditions

  • Strikes, protests, or blockages

  • Exceptional weather conditions

  • Other unforeseeable events or force majeure

Clients agree to remain reachable for any last-minute adjustments.

 

8. Applicable Law and Jurisdiction

These General Terms and Conditions are governed by French law.
 Any dispute relating to the interpretation, execution, or validity of these terms will fall under the exclusive jurisdiction of the French courts.

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